Not every auto insurance provider is the same. To understand more about drivers’ experiences with car insurance companies, we polled more than 10,000 of them. We paid particular attention to important factors like customer service, claims processing, and brand loyalty. We evaluated the top vehicle insurance providers of 2022 using that information to help you choose the best.
Which Car Insurance Company Is Best For You?
Our data from 2022 show that USAA is the finest auto insurance provider, however only military personnel can purchase its insurance policies. If that doesn’t apply to you, State Farm, which ranks No. 2 in our research, is your next best choice.
We looked at rate information as well as policyholder opinion to identify the top auto insurance providers, paying close attention to customer service, claims management, customer loyalty, and policy renewal. We also questioned survey respondents how likely it was that they would suggest their current insurance provider to a driver looking for a new coverage.
This list can assist you in comparing insurers for auto insurance depending on the criteria that are most important to you. Although USAA and State Farm are at the top of the list, one of the other eight firms may be a better option for you. As a result, it’s a good idea to research the costs of several insurers before you buy or renew your insurance.
Top Rated Car Insurance Companies
|COMPANY||US NEWS RATING||AVERAGE ANNUAL RATE|
|2. State Farm||4.2||$1,267|
|10. American Family||3.7||$1,371|
U.S. News Rating: 4.3
According to our ratings, USAA is the top insurance provider. Our survey from 2022 shows that USAA customers are the most satisfied, most willing to renew their insurance, and most likely to refer USAA to other drivers. In our survey, USAA also had the lowest rates, outperforming the national average by 35%.
Only those in the military community can purchase USAA insurance products, such as auto, homes, and renters plans. As a result, not all motorists will qualify for coverage from this insurer.
Visit our USAA review to learn more.
2. State Farm
U.S News Rating: 4.2
State Farm is No. 2 in our ranking and received ratings that were above average in each of our sub-ratings, including Customer Loyalty and Claims Handling. It also performed well in our ranking of the cheapest car insurance providers for 2022. For drivers who couldn’t get a coverage from USAA, its average prices for those with less than perfect driving records were the lowest in our assessment.
Read our State Farm review to find out more.
U.S.. News Rating: 4.1
In our rankings for Claims Handling and Customer Service, Farmers is tied for first place. In terms of customer loyalty, it is tied for second. Farmers didn’t fare as well as expected in this category, scoring 4.0 instead of the category average of 4.2.
Read our Farmers review to find out more.
U.S. News Rating: 4.1
Since our 2021 analysis, Nationwide has climbed two positions and is now tied for third place. Nationwide receives above-average scores in all of the subrating categories and ranks second in our Customer Loyalty and Most Likely to be Recommended subratings. Additionally, some drivers, particularly those with a clean driving record or bad credit, might get rates from Nationwide that are below average.
Our Nationwide review has more information.
U.S. News Rating: 4.1
In our 2022 analysis, Geico narrowly ties for third place with the company that took third last year. Its higher-than-average customer service rating is most likely the reason for its position in this year’s ranking. Other significant categories, such as Customer Loyalty and Most Likely to Be Renewed, have middling results for Geico. While Geico’s rates are the second-lowest in our survey, they may make it an excellent option for drivers searching for economical coverage despite its slightly below average claims handling rankings.
Read more in our review of Geico.
U.S. News Rating: 4.0
This year, Allstate rose three ranks, from No. 9 to No. 6. Although it received somewhat below-average ratings for the most of our subratings, it nevertheless placed fourth in our list of the most likely to be recommended subratings. Allstate’s prices are among the highest when compared to the other insurers in our survey, although some drivers, such as those with a speeding ticket, might find them to be somewhat competitive.
Read our Allstate review to find out more.
U.S. News Rating: 3.9
In our study, Progressive is ranked eighth. Customers are usually happy with how simple it is to open a policy, but Progressive comes in last in our Best for Customer Loyalty category and has below-average ratings across the board. Additionally, Progressive consumers claim that they are less inclined to repurchase insurance or refer the company to other motorists. However, people with a DUI could be able to use Progressive’s funds. In our investigation, its rates for those drivers are some of the lowest.
Read more in our review of Progressive.
U.S. News Rating: 3.9
New to our list of the Best Car Insurance Companies, AAA is tied for eighth place with Progressive. In every category we looked at, it scored below average. It did, however, surpass Allstate, Farmers, Progressive, and American Family to claim the No. 6 spot in our Most Likely to be Renewed subrating. Although AAA has the highest average premiums in our survey, drivers should request a quote to see if their particular rate is more affordable.
Our AAA review has further information.
10. American Family
U.S. News Rating: 3.7
American Family is now ranked No. 10 in our research after falling four positions this year. Its ratings are the lowest across the board, with the exception of our Best for Customer Loyalty category, where American Family beats Progressive by a hair. American Family does offer affordable rates for some drivers, particularly young drivers, those with bad credit, those with an accident or a DUI on their record, and those with low credit scores.
Discover more in our analysis of American Family.
What Is the Best Car Insurance Company?
Our data and the results of a customer survey show that USAA is the top auto insurance provider overall. However, only active-duty and retired military personnel, along with their families, can purchase USAA insurance products. State Farm is the top auto insurance provider for drivers who are ineligible for USAA membership, coming in at number two in our poll.
Despite the fact that USAA and State Farm are at the top of the rankings, it is advisable to weigh the pros and downsides of various insurance providers. You may find the right insurance by doing this.
Additionally, USAA topped all five of our sub-rankings determined by consumer feedback. However, not every policyholder will be eligible for USAA membership. In order for all customers to learn about the top choice in each of these categories, we’ve selected the runner-up in each category.
Get and compare auto insurance quotes if costs are a significant factor in your decision. Although we looked at typical rates, your own auto insurance quote will also be influenced by your region, age, driving history, credit score, preferred level of coverage, and other factors. You can correctly estimate prices and find out which insurers are providing the best deal with the aid of a quote.
USAA and State Farm provide the best customer service.
State Farm and USAA are ranked first and second, respectively. Customers of USAA who haven’t made a claim report that 65 percent of them are very happy with the company’s customer service. Nearly 64% of USAA customers say they are highly happy with the insurer’s customer service, a percentage that only slightly declines among those who have made a claim.
If USAA coverage is not an option for you, State Farm can be a better option. Nearly 60% of State Farm customers who haven’t filed a claim say they are very happy with the level of customer service they received. Similar to USAA, State Farm has slightly lower customer satisfaction ratings among clients who have made a claim. 56 percent of survey participants claim to have had only positive customer service experiences.
Geico, Farmers, and Nationwide all received customer service ratings that were above average.
Travelers tops best for handling claims.
Any insurance policy must address claims management, and Travelers tops the list in this regard. It receives a score of 4.3 out of 5, making it the only insurer to surpass USAA, which tops the list in each of the other subrating categories we looked at. Customers of Travelers report being nearly 62 percent entirely satisfied with the simplicity of submitting a claim and 65 percent completely satisfied with the outcome of their claim.
State Farm, Nationwide, and Farmers all scored above-average marks for their claims handling.
USAA and Nationwide Top The Most Likely Recommended
It’s hardly surprising that USAA customers are most likely to suggest their insurer to other drivers looking for coverage given their competitive rates and high ratings across all categories we evaluated.
53 percent of USAA customers who have not yet submitted a claim say they are very likely to recommend the insurer for vehicle insurance, and another 18 percent say they are likely to do so. Customers of USAA are much more inclined to advocate for their insurer after making a claim. Among the people we polled, 61% say they are very likely to suggest the insurer, and a further 8% say they are inclined to do so.
If you aren’t eligible for USAA membership, think about Nationwide. Customers who haven’t made a claim say they’d suggest Nationwide to other drivers 31% of the time, and another 41% are inclined to do so. Customers who have made a claim score Nationwide better. 32 percent of them believe they are inclined to refer their insurer, with 42 stating they will do so without hesitation.
State Farm and Allstate are two additional insurance providers that did well in this category.
How Much Does Automobile Insurance Cost?
Our most current research indicates that the average cost of auto insurance is $1,539. However, a number of factors, such as the following, could result in your premium being higher or lower:
Type and scope of protection
Available rDiscount for auto insurance
Quotes for auto insurance are the quickest way to learn what you might have to pay. Get vehicle insurance rates online, over the phone, via email, or in person by speaking with an agent.